Hotel Lobby Candle

We don’t have a formal sampling program at the moment or sell votive candles, but there is a way to experience our scents before committing to a full-size candle. Find a store near you on our Stockists page. Most of our stockists let you smell the ca

Do you offer samples?

PRODUCT INFORMATION

SAMPLING

What are the details of your Corporate Gifting program?

CORPORATE GIFTING

Shipping Timeline

Shipping Cost

Fulfillment Times

Express Shipping

CARRIER INFORMATION

Lost or Stolen Packages

Order Rerouting

Damaged Packages

Special Delivery Request

Tracking Status

International Shipping

SHIPPING

Return & Exchange Policy

Perfume Returns

Subscriptions

Order Cancellation

RETURNS & EXCHANGES

What are your candles made out of?

Are your fragrances natural?

What is the fragrance load?

How do I burn my candle evenly?

Can I repurpose my candle?

How do I fix tunneling?

Candle Safety Tips

CANDLES

How do I use a diffuser for the first time?

How do I refill my diffuser?

What are some best practices when setting up and using my diffuser?

DIFFUSERS

Where can I sample your perfumes?

What is a Hotel Lobby Candle subscription?

How do I sign up for a subscription?

How do I make an account?

How do I access the customer portal?

How do I make changes to my subscription?

When will my subscription be delivered?

What if my address changed?

Is there a cut off date for if I need to cancel or make any changes to my subscriptions?

How do I cancel my subscription?

What payment methods are available for subscription orders?

How do I update my billing address, shipping address, or credit card information for my subscription?

Do you offer samples?Updated a month ago

Try us at a Stockist