Hotel Lobby Candle

<div>To cancel your subscription, login to your account and select &quot;Cancel Subscription&quot; all with one click!</div><div>Or you can always email us at <a href="mailto:concierge@hotellobbycandle.com" class="linkified" target="_self">concierge@hotellobbycandle.com</a> </div><div><br></div>

To cancel your subscription, login to your account and select "Cancel Subscription" all with one click!Or you can always email us at concierge@hotellobbycandle.com

How do I cancel my subscription?

SUBSCRIPTIONS

What are the details of your Corporate Gifting program?

CORPORATE GIFTING

Shipping Timeline

Shipping Cost

Fulfillment Times

Express Shipping

CARRIER INFORMATION

Lost or Stolen Packages

Order Rerouting

Return to Sender Packages

Damaged Packages

Special Delivery Request

Tracking Status

International Shipping

SHIPPING

Return & Exchange Policy

Order Cancellation

What is your cancellation policy?

RETURNS & EXCHANGES

What are your candles made out of?

Are your fragrances natural?

What is the fragrance load?

How do I burn my candle evenly?

Can I repurpose my candle?

How do I fix tunneling?

Candle Safety Tips

CANDLES

How do I use a diffuser for the first time?

How do I refill my diffuser?

What are some best practices when setting up and using my diffuser?

DIFFUSERS

Do you offer samples?

Where can I sample your perfumes?

SAMPLING

PRODUCT INFORMATION

What is a Hotel Lobby Candle subscription?

How do I sign up for a subscription?

How do I make an account?

How do I access the customer portal?

How do I make changes to my subscription?

When will my subscription be delivered?

What if my address changed?

Is there a cut off date for if I need to cancel or make any changes to my subscriptions?

What payment methods are available for subscription orders?

How do I update my billing address, shipping address, or credit card information for my subscription?

Can I use a discount code on my subscription?

Gift Ready Product

MISCELLANEOUS

How do I cancel my subscription?Updated a month ago