Hotel Lobby Candle

Candles should be stored in a cool dry place and should be promptly removed from its shipping box once your order is received. Please contact us immediately if you believe an item is defective, damaged, or if you received the wrong item.&#xA0;Please email concierge@hotellobbycandle.com with your order number and a photo of your damaged product as well as an explanation of the issue. If available, your product will be replaced immediately. If your product is out of stock, we will refund your purchase. Please note that our candles are made from 100% natural ingredients. Slight changes in color and small imperfections in the wax are perfectly normal, and will not affect the performance of your candle. We recommend burning your candles within one year for best performance.

Candles should be stored in a cool dry place and should be promptly removed from its shipping box once your order is received. Please contact us immediately if you believe an item is defective, damaged, or if you received the wrong item. Please email

Damaged Packages

SHIPPING

What is the minimum order for the Corporate Gifting program?

What are the details of your Corporate Gifting program?

What is the minimum order requirement for the Corporate Gifting program?

CORPORATE GIFTING

Shipping Timeline

Shipping Cost

Fulfillment Times

Express Shipping

CARRIER INFORMATION

Lost or Stolen Packages

Order Rerouting

Return to Sender Packages

Special Delivery Request

Tracking Status

International Shipping

Return & Exchange Policy

Order Cancellation

RETURNS & EXCHANGES

What are your candles made out of?

Are your fragrances natural?

What is the fragrance load?

How do I burn my candle evenly?

Can I repurpose my candle?

How do I fix tunneling?

Candle Safety Tips

CANDLES

How do I use a diffuser for the first time?

How do I refill my diffuser?

What are some best practices when setting up and using my diffuser?

DIFFUSERS

PRODUCT INFORMATION

What is a Hotel Lobby Candle subscription?

How do I sign up for a subscription?

How do I make an account?

How do I access the customer portal?

How do I make changes to my subscription?

When will my subscription be delivered?

What if my address changed?

Is there a cut off date for if I need to cancel or make any changes to my subscriptions?

How do I cancel my subscription?

What payment methods are available for subscription orders?

How do I update my billing address, shipping address, or credit card information for my subscription?

Can I use a discount code on my subscription?

SUBSCRIPTIONS

Gift Ready Product

MISCELLANEOUS

Damaged PackagesUpdated 2 months ago