Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Shipping. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season d

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Shipping. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season due to increased carrier volume. Express shipments will be handled by the carrier that can offer 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on most weekends and Holidays. You will receive an email confirmation along with tracking once your order is on its way to you. Complementary domestic shipping does not apply to Alaska or Hawaii.&#xA0;

Shipping Timeline

Free standard shipping is automatically applied to all orders over $100. For orders under $100, the shipping charges will be calculated based on your address and displayed at checkout. You will receive an order confirmation via email once your order

Free standard shipping is automatically applied to all orders over $100. For orders under $100, the shipping charges will be calculated based on your address and displayed at checkout.You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.

Shipping Cost

We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an u

We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an updated status of your order please email concierge@hotellobbycandle.com with your order number.

Fulfillment Times

Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is cl

Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on weekends and Holidays.

Express Shipping

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Logistics. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience ex

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Logistics. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience extended delays during the busy Holiday season due to increased carrier volume.Please note Hotel Lobby Candle cannot assist with issues related to any 3rd party receiver/delivery service.

CARRIER INFORMATION

We understand how frustrating it can be when a package doesn’t arrive as expected. While Hotel Lobby Candle is not responsible for packages that are lost or stolen after they have been shipped or delivered by the carrier, our Concierge team is happy

<h2 id="packages-loststolen">Packages Lost/Stolen</h2>We understand how frustrating it can be when a package doesn&#x2019;t arrive as expected. While Hotel Lobby Candle is not responsible for packages that are lost or stolen after they have been shipped or delivered by the carrier, our Concierge team is happy to help guide you through the resolution process. Packages Lost in TransitIf your tracking has stopped updating or you believe your package has been lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.<h2 id="packages-marked-as-delivered"> Packages marked as &quot;Delivered&quot;</h2>If your tracking shows &#x201C;Delivered&#x201D; but you have not received your package, we recommend taking the following steps before contacting us:<ul><li style="font-size: 16px;">Check around your property and any alternate delivery locations.</li><li style="font-size: 16px;">Ask household members, neighbors, your building management, or front desk if they accepted the package.</li><li style="font-size: 16px;">Please allow up to one business day, as carriers occasionally mark packages as delivered shortly before completing the delivery.</li></ul>If your package still cannot be located, please contact our Concierge team. We will review the circumstances and work with the shipping carrier to determine the next steps.As a general policy, orders confirmed as delivered by the shipping carrier are not eligible for refunds. When appropriate, Hotel Lobby Candle may, at its sole discretion, offer a replacement after reviewing the circumstances of the claim.Hotel Lobby Candle reserves the right to limit or decline replacements, store credits, or other accommodations for orders associated with repeated claims of loss, theft, or damage.

Lost or Stolen Packages

Once a package is in transit, Hotel Lobby Candle cannot reroute a package to a new address. Please contact the carrier or refer to the carrier’s website for rerouting options if they are available.

Once a package is in transit, Hotel Lobby Candle cannot reroute a package to a new address. Please contact the carrier or refer to the carrier&#x2019;s website for rerouting options if they are available.

Order Rerouting

We take great care in packaging every order. If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery so we can promptly investigate and make it right. Open the chat on our website using the chat icon in the

Damaged Packages

If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.

If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.

Special Delivery Request

We are unable to provide additional tracking information other than what is provided in the tracking information by the carrier. For more detailed information please reach out to the carrier directly. If a package is in transit for longer than 15 bus

We are unable to provide additional tracking information other than what is provided in the tracking information by the carrier. For more detailed information please reach out to the carrier directly. If a package is in transit for longer than 15 business days please reach out to concierge@hotellobbycandle.com for further assistance.

Tracking Status

At this time, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. While we do not offer international shipping at the moment, we hope to have a solution in the near future.

At this time, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. While we do not offer international shipping at the moment, we hope to have a solution in the near future.

International Shipping

Hotel Lobby Candle

SHIPPING

What are the details of your Corporate Gifting program?

CORPORATE GIFTING