SHIPPING
Shipping Information
Shipping Timeline
Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Shipping. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season d
Shipping Cost
Shipping charges for your order will be calculated and displayed at checkout. You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.
Fulfillment Times
We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an u
Express Shipping
Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is cl
CARRIER INFORMATION
Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Logistics. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience ex
Lost or Stolen Packages
Hotel Lobby Candle cannot be held accountable for lost or stolen packages. If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. In cases where your package is marked as deli
Order Rerouting
Once a package is in transit, Hotel Lobby Candle cannot reroute a package to a new address. Please contact the carrier or refer to the carrier’s website for rerouting options if they are available.
Return to Sender Packages
Packages that are returned to our warehouse for any reason which you would like re-sent will incur an additional shipping fee.
Damaged Packages
Candles should be stored in a cool dry place and should be promptly removed from its shipping box once your order is received. Please contact us immediately if you believe an item is defective, damaged, or if you received the wrong item. Please email
Special Delivery Request
If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.
Tracking Status
We are unable to provide additional tracking information other than what is provided in the tracking information by the carrier. For more detailed information please reach out to the carrier directly. If a package is in transit for longer than 15 bus
International Shipping
We currently do not offer international shipping but hope to have a solution in the near future.