Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Shipping. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season d

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Shipping. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location. You may experience delays during the busy Holiday season due to increased carrier volume. Express shipments will be handled by the carrier that can offer 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on most weekends and Holidays. You will receive an email confirmation along with tracking once your order is on its way to you. Complementary domestic shipping does not apply to Alaska or Hawaii.&#xA0;

Shipping Timeline

Free standard shipping is automatically applied to all orders over $100. For orders under $100, the shipping charges will be calculated based on your address and displayed at checkout. You will receive an order confirmation via email once your order

Free standard shipping is automatically applied to all orders over $100. For orders under $100, the shipping charges will be calculated based on your address and displayed at checkout.You will receive an order confirmation via email once your order is placed and a shipment confirmation with tracking once your order is on its way to you.

Shipping Cost

We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an u

We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an updated status of your order please email concierge@hotellobbycandle.com with your order number.

Fulfillment Times

Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is cl

Express shipments will be handled by the carrier that can guarantee 2-day delivery based on your purchase location. Selecting express shipping does not guarantee same day fulfillment although we will make our best effort to do so. Our warehouse is closed on weekends and Holidays.

Express Shipping

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Logistics. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience ex

Hotel Lobby Candle currently ships with FedEx, UPS, USPS or Amazon Logistics. Delivery can take anywhere from 2 to 6 days from when the package leaves our warehouse depending on your location, subject to possible carrier delays. You may experience extended delays during the busy Holiday season due to increased carrier volume.Please note Hotel Lobby Candle cannot assist with issues related to any 3rd party receiver/delivery service.

CARRIER INFORMATION

Hotel Lobby Candle cannot be held accountable for lost or stolen packages. If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. In cases where your package is marked as deli

<h2 id="packages-loststolen">Packages Lost/Stolen</h2>Hotel Lobby Candle cannot be held accountable for lost or stolen packages. If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation. <h2 id="missing-packages-marked-as-delivered">Missing packages marked as &quot;Delivered&quot;</h2>In cases where your package is marked as delivered but you have not received it, it may be helpful to check with your neighbors as packages are frequently delivered to the wrong addresses within a few blocks.&#xA0;In the rare case your package is marked as delivered late in the evening or on a weekend it is likely the carrier prematurely marked your package as delivered and is likely it will deliver the next business day.&#xA0; Please note that we cannot issue refunds for shipments that are marked as delivered but claimed to not be received.

Lost or Stolen Packages

Once a package is in transit, Hotel Lobby Candle cannot reroute a package to a new address. Please contact the carrier or refer to the carrier’s website for rerouting options if they are available.

Once a package is in transit, Hotel Lobby Candle cannot reroute a package to a new address. Please contact the carrier or refer to the carrier&#x2019;s website for rerouting options if they are available.

Order Rerouting

Contact us immediately if you believe an item is defective, damaged, or if you received the wrong item. Open the chat on our website (chat icon, lower-right corner) and let us know what you’re seeing. We’ll ask for a photo of the damage along with yo

Damaged Packages

If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.

If you require a specific carrier due to your location please let us know immediately. There will be a shipping and handling fee for orders that are returned and need to be re-shipped.

Special Delivery Request

We are unable to provide additional tracking information other than what is provided in the tracking information by the carrier. For more detailed information please reach out to the carrier directly. If a package is in transit for longer than 15 bus

We are unable to provide additional tracking information other than what is provided in the tracking information by the carrier. For more detailed information please reach out to the carrier directly. If a package is in transit for longer than 15 business days please reach out to concierge@hotellobbycandle.com for further assistance.

Tracking Status

At this time, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. While we do not offer international shipping at the moment, we hope to have a solution in the near future.

At this time, we only ship within the United States, including Alaska, Hawaii, and Puerto Rico. While we do not offer international shipping at the moment, we hope to have a solution in the near future.

International Shipping

Hotel Lobby Candle

SHIPPING

What are the details of your Corporate Gifting program?