Hotel Lobby Candle

<p>We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an updated status of your order please email concierge@hotellobbycandle.com with your order number.</p>

We will do everything we can to ship your order on the same or next business day it is placed. However, on some occasions (for example, during new product launches, holidays, or promotional periods) fulfillment may take longer. If you would like an u

Fulfillment Times

SHIPPING

What is the minimum order for the Corporate Gifting program?

What are the details of your Corporate Gifting program?

What is the minimum order requirement for the Corporate Gifting program?

CORPORATE GIFTING

Shipping Timeline

Shipping Cost

Express Shipping

CARRIER INFORMATION

Lost or Stolen Packages

Order Rerouting

Return to Sender Packages

Damaged Packages

Special Delivery Request

Tracking Status

International Shipping

Return & Exchange Policy

Order Cancellation

RETURNS & EXCHANGES

What are your candles made out of?

Are your fragrances natural?

What is the fragrance load?

How do I burn my candle evenly?

Can I repurpose my candle?

How do I fix tunneling?

Candle Safety Tips

CANDLES

How do I use a diffuser for the first time?

How do I refill my diffuser?

What are some best practices when setting up and using my diffuser?

DIFFUSERS

PRODUCT INFORMATION

What is a Hotel Lobby Candle subscription?

How do I sign up for a subscription?

How do I make an account?

How do I access the customer portal?

How do I make changes to my subscription?

When will my subscription be delivered?

What if my address changed?

Is there a cut off date for if I need to cancel or make any changes to my subscriptions?

How do I cancel my subscription?

What payment methods are available for subscription orders?

How do I update my billing address, shipping address, or credit card information for my subscription?

Can I use a discount code on my subscription?

SUBSCRIPTIONS

Gift Ready Product

MISCELLANEOUS

Fulfillment TimesUpdated 2 months ago