Lost or Stolen PackagesUpdated 2 months ago

Hotel Lobby Candle cannot be held accountable for lost or stolen packages. If you believe your package has been lost or stolen please contact the carrier assigned to your order and begin an investigation.

In cases where your package is marked as delivered but you have not received it, it may be helpful to check with your neighbors as packages are frequently delivered to the wrong addresses within a few blocks. In the rate case your package is marked as delivered late in the evening or on a weekend it is likely the carrier prematurely marked your package as delivered and is likely it will deliver the next business day. Please note that we cannot issue refunds for shipments that are marked as delivered but claimed to not be received.