We understand there may be occasions where you wish to return or exchange an item. We offer a 14-day return and exchange policy, so if for any reason you change your mind about your purchase, you may return it for a refund or exchange for an item of

<p id="isPasted">We understand there may be occasions where you wish to return or exchange an item. We offer a 14-day return and exchange policy, so if for any reason you change your mind about your purchase, you may return it for a refund or exchange for an item of equal value within 14 days of the date you received your order. At this time, we do not accept exchanges for lower or higher priced items.</p><p>Please note that while we do not offer free returns, your first exchange is completely free. For any subsequent exchanges, a flat fee of $15 will be applied to cover the shipping and handling for both the returned and the new item(s). For standard returns, the refund does not include the original shipping charges or the cost of return shipping.</p><p>To initiate a return or even exchange please visit <span style=" text-decoration: underline;"><a title="http://hotellobbycandle.loopreturns.com" href="http://hotellobbycandle.loopreturns.com/" style=" text-decoration: none;">http://hotellobbycandle.loopreturns.com</a></span> and follow the prompts.&#xA0;</p><p>Merchandise may not be used. Returns are subject to inspection and we reserve the right to refuse your refund or exchange if your return does not meet these requirements.</p><p>We will do everything we can to get these processed as quickly as possible, please allow up to 7 business days from delivery to process your refund or exchange order.&#xA0;</p><p>We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. Items that appear used or worn upon inspection are not eligible for a refund.</p>

Return & Exchange Policy

We can cancel orders within 2 hours of placement — while they’re still in our system and haven’t been picked by our third party warehouse. Open the chat on our website (chat icon, lower-right corner) and let us know you’d like to cancel. Our AI agent

Order Cancellation

Hotel Lobby Candle

RETURNS & EXCHANGES

What are the details of your Corporate Gifting program?

CORPORATE GIFTING

Shipping Timeline

Shipping Cost

Fulfillment Times

Express Shipping

CARRIER INFORMATION

Lost or Stolen Packages

Order Rerouting

Damaged Packages

Special Delivery Request

Tracking Status

International Shipping

SHIPPING

What are your candles made out of?

Are your fragrances natural?

What is the fragrance load?

How do I burn my candle evenly?

Can I repurpose my candle?

How do I fix tunneling?

Candle Safety Tips

CANDLES

How do I use a diffuser for the first time?

How do I refill my diffuser?

What are some best practices when setting up and using my diffuser?

DIFFUSERS

Do you offer samples?

Where can I sample your perfumes?

SAMPLING

PRODUCT INFORMATION

What is a Hotel Lobby Candle subscription?

How do I sign up for a subscription?

How do I make an account?

How do I access the customer portal?

How do I make changes to my subscription?

When will my subscription be delivered?

What if my address changed?

Is there a cut off date for if I need to cancel or make any changes to my subscriptions?

How do I cancel my subscription?

What payment methods are available for subscription orders?

How do I update my billing address, shipping address, or credit card information for my subscription?

Can I use a discount code on my subscription?

SUBSCRIPTIONS

Gift Ready Product

MISCELLANEOUS